Cancel and Return Policy
All items are UNCONDITIONALLY GUARANTEED. If you are not satisfied with a purchase you may return the item(s) to us undamaged and unused within 2 weeks for an exchange or full refund (minus shipping fees). To complete a return, you must include a copy of your invoice in the box along with a note detailing the reason you are sending the item/items back to us.
If you place the order then cancel before we ship out. The Ecommerce platform Shopify will charge you 4% Shopify fee and credit card fee for USA customers and 5% for International customers. We only refund the 95%-96% based on which country you are. For detail, check the Shopify refund policy.
Return Policy Exceptions
Returns of large orders or high value items may be processed in the form of store credit or a refund minus a 20% a restocking fee. Please do not hesitate to contact us if you have a question about this policy.
Please ship returned items to the following address:
- Rosemary Garden
- Attn: Return
- P.O. Box 87941
- Vancouver, WA 98687
*International Returns: Due to high shipping costs, international customers are responsible for all shipping charges related to returning an item and all shipping, duties and customs fees originally associated with receiving the order.
*PLEASE NOTE: We will be unable accept the return of a diffuser once it has been used, unless it is defective.