FAQS and Wholesale
R-Product Related Questions-
Q. Are Rosemary Garden’s Essential Oils Therapeutic Grade?
A. All of our oils are 100% pure, free from any additives, adulterants or dilutions. They are of the absolute highest quality and are ideal for use in aromatherapy. Our essential oils are organic, farmed or wildcraft ethically. ‘Therapeutic Grade’ is simply a marketing term. Any company can say their oils are therapeutic grade. Some companies use other therapeutic grade terms, or other grading or certifying terms, for internal quality standards. However, these terms are often trademarked by the company. When looking for the highest quality oils, don’t look for terms such as ‘Therapeutic Grade’ since any company can use this term. Since there is no actual third party grading or certifying of essential oils, it is best to look for a company that ensures the quality of their oils based on test results and experts. Some tests that are important when ensuring the quality of an essential oil are GC/MS (Gas Chromatograph/Mass Spectrometer) tests and organoleptic test.
Q. Are Rosemary Garden's Essential Oils Organic?
A. Many are but not all. We work very hard with our suppliers to provide oils that come from organically grown plants. We did carry some certified organic oils. These oils are clearly labeled and our line of certified organic oils and synergies is continually growing. If you are looking for a guarantee that the oil was grown organically and follows the organic standards, we recommend you purchase our certified organic oils. Since many small farmers cannot afford to certify their organically grown plants, the only way to guarantee the oil is organic, is to purchase a certified organic oil.
Q. Can Rosemary Garden's Essential Oils Be Used Internally?
A. We do not recommend the general internal use of essential oils because we follow the ethical guidelines from NAHA, IFPA. Essential oils are highly concentrated and have the capacity to cause serious damage if used internally without the necessary expertise required in administering them. We do have customers who choose to use our oils internally. However, we recommend it only be done with great respect for the power of essential oils, under the direction of someone who is qualified in the internal use of essential oils and someone who truly understands the chemical makeup of each individual oil, and NOT on a daily basis.
Q. Are Any of Rosemary Garden's Essential Oils Redistilled ?
A. Most essential oils do not need to be redistilled. The only time this happens is if you are trying to remove some of the minor constituents found in the essential oil. Most often this is done for the food flavoring industry. This is also done for toxic substances such as hydrocyanic acid (cyanide) in bitter almond oil. Because cyanide is so toxic, this oil is legally required to be redistilled. In these cases, the plant would be distilled and then the essential oil would be fractionally distilled, or redistilled, to remove these minor constituents. The only oil that we carry that has been fractionally distilled is our Bergamot. Bergamot is a highly phototoxic essential oil. Rosemary Garden’s Bergamot is known as bergapten free. This means that the chemical constituent that makes Bergamot so phototoxic, bergapten, has been removed from our Bergamot making it safe to use in the sun.
Q. How Are Rosemary Garden’s Essential Oils Extracted?
A. Most of Rosemary Garden’s essential oils are extracted using steam distillation. Our citrus oils are extracted using cold pressed extraction. We also carry a few CO2 extracted oils and also a few solvent extracted absolutes. Here is some more information about the different methods of extraction.
Steam Distillation: The most common process of extracting an essential oil is by distillation, a process that isolates the aromatic, volatile element of the plant with steam.
Cold Pressed: Expression, or cold pressing, is used primarily for citrus fruits like orange and lemon, where the essential oil is obtained in tiny pockets in the peel or rind. Oils extracted by cold pressing are the most volatile of essential oils and can evaporate quickly when exposed to air.
CO2 Extraction: The CO2 extraction method yields a greater number of aromatic compounds than any other distillation process, making this extraction method one of our personal favorites! In certain conditions at a low temperature Carbon Dioxide or CO2 can be pressurized to become a liquid. This liquid then acts as a solvent and is used to extract the oil from plants. After extraction is completed, the extraction vessel is brought back to normal temperature and the CO2 rapidly converts to gas, leaving behind a high quality oil that is free of solvents. CO2 extraction can get pigment and pungent note of plants. That is why our Ginger, Turmeric are extracted from CO2.
Solvent Extraction (only used for absolutes): Flowers too delicate to be processed with heat are soaked in a solvent, usually hexane that extracts the volatile elements. The solvent is then evaporated leaving only the most fragrant constituents behind. This process produces what is called an "absolute". Here is a more in depth step by step process: 1) Plant material is macerated in a solvent. Usually hexane. 2) After several days the solvent is removed, leaving the viscous, fragrant concrete. 3) The concrete is dissolved with high proof alcohol. 4) The mixture is chilled, and separates into plant waxes and fragrant tincture. 5) The fragrant tincture is vacuum distilled to evaporate off the alcohol, leaving an absolute. All absolutes are extracted using solvent extraction.
-Usage Related Questions-
Q. Why Are Some Oils Unsafe To Use On Or Around Children?
A. There are many reasons why some essential oils are not recommended to be used on or around children. Some of these reasons are toxicity concerns, adverse skin reactions and breathing problems. Children are more at risk because they are smaller and therefore more susceptible to toxic substances, their metabolism is less effective than an adults, their skin is thinner and not as mature as an adults, and they are more susceptible to respiratory issues. To view a list of oils that are safe to use on or around children, please contact with us.We also mark "kids safe" on some essential oils.
Q. Why Should Certain Oils Be Avoided During Pregnancy?
A. Certain essentials oils are considered too powerful for use during pregnancy as they may stimulate the production of certain hormones and can encourage bleeding. Please consult your physician or contact our certified aromatherapists at email@example.com before using essential oils while pregnant.
Q. Do I Need To Dilute Rosemary Garden's Essential oils When Using Topically?
A.Aromatherapy treatments which involve applying undiluted essential oils to the skin do not meet the criteria for safe practice. In addition to the skin reaction risks outlined above, undiluted essential oils may pose additional risks to people with compromised liver or kidney function, with heart disease, on blood thinning medication and with allergies to aspirin or other disorders. We do not recommend the undiluted use of essential oils on the skin as they are powerful, concentrated substances. Diluting the essential oils in a carrier reduces the risk of irritation and sensitization (allergic) reactions.
The carrier oil then carries the essential oil into the skin which means that you can use less essential oil. Additionally, the therapeutic benefits of a carrier oil often increases the therapeutic benefits of the essential oil!
-Policies and Procedures-
Q. Do You Offer Samples?
A. At this time we do not offer samples. We offer a 100% customers satisfaction along with free shipping . With our great prices, we recommend that you try out some of our oils that you are interested in trying. We are sure you will be satisfied with high quality of our essential oils directly from our cooperative farms.
Q. How Does Your 100% Customer Satisfaction Guarantee Work?
A. We're dedicated to customer satisfaction! That's why we offer a 30 day 100% money back guarantee. If your purchase doesn't fulfill your needs for any reason, we'll simply replace that product free of charge or you can return your item for a full refund. With free shipping* and free return shipping, there's no reason why you shouldn't try our products!
For shipping details and rates, please visit our Shipping Page
Q. How Do I Return A Product?
All items are UNCONDITIONALLY GUARANTEED. If you are not satisfied with a purchase you may return the item(s) to us undamaged and unused within 2 weeks for an exchange or full refund (minus shipping fees). To complete a return, you must include a copy of your invoice in the box along with a note detailing the reason you are sending the item/items back to us.
Return Policy Exceptions
Returns of large orders or high value items may be processed in the form of store credit or a refund minus a 20% a restocking fee. Please do not hesitate to contact us if you have a question about this policy.*PLEASE NOTE: We will be unable accept the return of a diffuser once it has been used, unless it is defective.
Please ship returned items to the following address:
- Rosemary Garden
- Attn: Return
- P.O. Box 87941
- Vancouver WA 98683
*International Returns: Due to high shipping costs, international customers are responsible for all shipping charges related to returning an item and all shipping, duties and customs fees originally associated with receiving the order.
Please contact us, firstname.lastname@example.org
Q. What Methods Of Payment Do You Accept?
A. We accept all major credit cards, and Checkout by Apple Pay, Google Pay.
Please contact us email@example.com